Returns & Exchanges
At TENGA STORE USA, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused and unworn fashion items in their original packaging.
Initiate Your Request
Log into your account and select the order containing the items you wish to return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original condition with all tags attached, ensuring you include the printed return form inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing